Provide you the Service and to Communicate with you
To Improve the Service
To create anonymised market research - which will never identify you or be used to directly market to you
Occasionally we may share your data with another organisation. This will only happen if:
The organisation is helping us to either provide the service, improve the service, or to communicate with you. And we will always have an agreement with them that your data will only be used for this purpose; or
You give us permission to share your data with a named organisation, so that you can get a product or service from them
What does Money Dashboard do with my anonymised data?
Money Dashboard is a free application and we want to ensure it stays that way. To an individual (you) we provide an insight into your personal finances so you can stay in control of your money. We don’t think its right to charge you for this, and we do need a way to earn money so you can continue to benefit from Money Dashboard.
Fortunately, by removing any information about you from the data, we can create market research that is both anonymous and valuable to businesses interested in consumer spending behaviours. Rest assured that none of this research will ever include any data that could be used to identify you and we will never share any of your personal data (unless you explicitly ask us to). We also get external accredited auditors to check that we are removing anything that identifies you from the research we sell.
How can you benefit from the market research?
We are really excited by the opportunity to provide you better services through our market research. Our market research lets us understand how consumers spend, save and borrow, so we can help you get the best products or services for your needs. For example, we could help you understand if you are overpaying for certain services (such as utilities or mortgages) and help identify the best possible alternatives, making it easy for you to make the most of your money. We’d love to know from you if there is anything you think would be particularly helpful.
Easy to opt out
You may opt-out at any time by contacting us through our request page and requesting a full Money Dashboard account deletion.
User support & protection
As a responsible market actor Money Dashboard has been providing account information services since 2012, and we have a fully regulatory compliant insurance policy in place.
Money Dashboard is regulated by the FCA, and under the current rules for sharing your account information, you are allowed to use Money Dashboard, and are protected the event of any fraud.
If you believe that your account has been compromised in any way please get in touch via the this request request page or firstname.lastname@example.org so our teams can take appropriate actions to respond and investigate the issue.
To ensure we can fully support you with any problem you have, Money Dashboard is a voluntary participant of Open Banking’s Dispute Management System (https://www.openbanking.org.uk/dispute-management-system/).
In case of any suspicious account activity, please contact directly involved parties, such as your bank or other type payment service. All parties must respond to your complaint within 15 days unless there are exceptional circumstances.
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