Re-authenticating after token expiration or
Re-authentication when switching to Open Banking
When prompted by First Direct to input your security code generated by either your Physical Secure Key Device or Digital Security Key App, if you are using the Digital Security Key App, select 'Re-authenticate' instead of 'Log on', followed by 'Generate Code'
Types of First Direct accounts supported on Money Dashboard
Open banking Credit Card connections due from First Direct on March 31st 2020. We aim to introduce this connection as soon as it becomes available.
Accounts that do not have an Open Bank API connection with First Direct will no longer be supported for new account connections. Only your First Direct personal/business Current accounts will be available for adding. If you have previously connected your savings accounts through credential sharing from our service provider, Yodlee, you will still be able to refresh these accounts until 14th March 2020. For updates on which account types are available to connect via Open Banking, please refer to this article: What Open Banking connections are available & what you need to do.
Why is Money Dashboard discontinuing credential sharing?
Money Dashboard has always been at the forefront of the industry to push for the Open Banking initiative - working closely together with other industry players and the government to ensure that at the end of the day, our users gain ownership and control of their account information from the banks.
As we continue to work closely with industry leaders and the government to push for better quality and stable Open Bank API, a crucial step is to add pressure on banks to provide the Open Bank API across all types of accounts. For this reason, we have decided to discontinue support for new account add that is not supported by the Open Bank API.
We understand that this affects our users who have previously not connected their savings accounts and our doing our best to push for Open Bank API connections across all account types with bank providers. During this transitional period, we seek your patience and understanding. In the meantime, you can add your unsupported accounts manually using 'Offline Sources'.
The previously set deadline of 14th September 2019 is clearly behind and the Financial Conduct Authority (FCA) has introduced a six-month adjustment period until 14th March 2020 for banks to meet the requirements of improving API availability and stability.
If you would like to understand the Open Banking initiative further, the following article goes into more details:
We always appreciate feedback for us to continue improving. Please drop us an email at firstname.lastname@example.org with the article's title and your comments if have any. Thank you.