This article provides detailed information for refreshing existing connected Nationwide accounts and how to update your credentials on the web application (Desktop) and mobile application (iOS/Android).
Why isn’t my Nationwide account refreshing?
Accounts that are linked to Money Dashboard using the Open Banking API are automatically refreshed every 4 hours. However, in some cases you may need to manually refresh the accounts to either get the very latest transactions, or if the accounts have been unable to update automatically due to the bank’s API being temporarily unavailable.
Recent changes to Nationwide's authentication options
When trying to refresh your Nationwide connected accounts and you have been prompted to provide your Nationwide login credentials, you might notice that there are only two authentication options instead of the previous three options. Nationwide have also recently removed Memorable Data as an authentication process. However, this might still be reflected for certain users.
1. Passnumber and code by text
2. Card reader
If you encounter an issue connecting or refreshing your Nationwide accounts, please select either of the two options and NOT the login with Memorable Data option
My Open Banking connected accounts aren’t refreshing / I am seeing the #D413
If you refresh your Open Banking connected accounts but still find that transactions and balance data are not being updated, or if you are receiving a #D413 error message, then this suggests that there is an authentication issue at the bank’s site.
To address this please:
- Go to the Add Accounts list and select the Nationwide login form.
- Follow the bank’s login and authentication instructions, and when presented with the list of available accounts reselect all the accounts you want to connect to Money Dashboard and complete the process.
- Do not select the Update Credentials option. This will only work for accounts that aren’t connected via Open Banking.
Although this is going through the add process again, what in fact will happen is the existing accounts on Money Dashboard will be re-authenticated, rather than new duplicate instances of the accounts being imported.
Please contact support if you still have problems refreshing after trying this.