If you are seeing 'Unable to connect to your account. This account is currently unsupported. You will be able to see historic transactions but it will no longer refresh. We'll notify you when an updated connection is provided by the bank.', you are on the right article.
Why is this happening?
For accounts that are not supported via an open banking connection, it will no longer be possible to refresh them and no new data will load until your bank makes an Open Banking connection available.This is in line with industry changes mandated by FCA and CMA. Additional information about this is linked below.
However, the accounts will still be visible in-app with historic transactional information.
Can I do something?
We recommend that you leave them linked to Money Dashboard to retain your historic spend data and we’ll let you know via email when new account connections are made available by your bank. You will then be able to add them as new, or connect up the records with your old account. Open Banking connections can offer up to 3 years worth of history so we will be able to backfill your transactions when your bank makes them available.
In the meantime you can also keep track of other accounts which are currently unsupported using our “offline account” feature. We appreciate this isn't the most convenient and seek your patience during this period of transition.
Some of my other accounts with the same provider is refreshing fine
Currently, not all account types are available for connection through Open Banking. As an example, you may not be able to connect certain savings accounts or ISA's as they don't currently come under the PSD 2 for Open Banking. With bigger providers, most have implemented open bank API connections for current accounts but might not have for credit cards and savings accounts, hence you might be seeing refreshes going through only on certain accounts that have the open bank API enabled.