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  1. Money Dashboard Support
  2. Something's Gone Wrong?

Something's Gone Wrong?

Had trouble with duplicate transactions? Or don't understand why a feature isn't working? We have put together a list of handy articles to answer your questions.

D Error Codes

  • D413 - Time Out AKA The Hurry Up Error
  • D312 - Too Soon Failure AKA The Keen Bean
  • D306 - The Connection Failure
  • D405 - User Credentials Error - (Non) Multi-Factor Authentication
  • D310 - The “Other” Failure AKA The Best of the Rest
  • Why am I seeing a #D405 error on my account?

Issues Adding/Connecting my Bank Account

  • Struggling to Add My Account
  • Unable to add your provider's account
  • Unable to use my bank's mobile application to log in

Problems Refreshing my connected Bank Accounts

  • My bank accounts aren't refreshing

Transactions, Tagging and Budgeting

  • Why has 'Tag Similar Transactions' / 'Apply to similarly named transactions' Tagging stopped working?
  • My Budget says I have spent £0 and it's not true
  • My Transaction Value is Wrong
  • I Have Duplicate Transactions (Not Open Banking)
  • A transaction appears on my bank account but not my Money Dashboard account.

Balance History, Planner, In and Out

  • Why is my Balance History is not showing recent transactions?
  • Spikes in the Trends of my Balance History
  • Balance History for Offline Sources

Managing Your Money Dashboard Account

  • I can't load my Money Dashboard Account After the Recent Update
  • I get a message 'Something went wrong' when trying to login
Money Dashboard Support