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  1. Money Dashboard Classic
  2. Connecting and Refreshing your Bank Accounts
  3. Troubleshooting bank account connections

Troubleshooting bank account connections

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It is also worth checking the next section 'Important to Note about Specific Providers' as well to see if there's are known incidents and solutions specific to your provider

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Duplicate accounts or transactions

  • I have duplicate account(s) after re-authenticating
  • I have duplicate transactions after switching to Open Banking
  • Duplicate accounts after switching/migrating to Open Banking

Balances and Transactions (Non-duplicate issues)

  • Santander: Wrong transaction descriptions - BILL PAYMENT -FOREIGN and PURCHASE IN BRANCHES - PCAS
  • My bank account's balance is correct but my transactions are missing

Troubleshooting issues for Setting up a new connection / Refreshing / Re-authenticating

  • 'Unable to connect to your account' when trying to refresh my account
  • Service Status of Supported providers
  • My connected bank account isn't refreshing
  • NatWest / RBS : Unable to connect/re-authenticate my accounts
  • Barclaycard: Unable to connect with - 'Sorry, data sharing isn't available right now'
See all 13 articles

Troubleshooting the switch/migrate to open banking connections

  • I can't see a switch to Open Banking Button
  • I can see a "switch to Open Banking" button but I can't find the account on my bank's site
  • Problems migrating my accounts to Open Banking
  • Why can't I see a "Switch to Open Banking" (Web) / "Migrate account" (Mobile) option ?
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